Office of Alumni Relations
Western New England University
1215 Wilbraham Road
Springfield, MA 01119-2684
class note to:
What have you been up to
After graduation, I took a year off before
starting grad school. I took this time
to gain the experience and knowledge
that allowed me to make a solid decision
regarding my next steps academically
and professionally. I did not want to go
to grad school because I was expected to.
I wanted to choose a program that would
satisfy my needs as a professional.
Now that I am finished with school
and have a career I love, I’ve started to
challenge myself in new ways. I travel
often, play on competitive kickball and
flag football teams, and bought my first
home. In January 2016, I ran my first
half marathon at Walt Disney World to
raise awareness for Organ Donation.
This is a feat I never thought I would
attempt, never mind complete.
You currently work at the New England
Organ Bank. What is your role there, and
what makes it fulfilling for you?
My title is Family Services Coordinator
(FSC). The role of the FSC involves sup-
porting the loved ones of individuals who
have the opportunity to give life to others
through organ and tissue donation. I use
my skills as a therapist, along with my
medical training, to assess the family’s
understanding and acceptance of the pa-
tients’ condition, assist the medical team
in conducting end of life conversations,
assess appropriate time to discuss oppor-
tunity for organ donation, and communi-
cating the needs of the family to the hos-
pital and to my colleagues at NEOB.
I meet these families on what is the
worst day of their lives. The selflessness,
generosity, support, and strength these
families embody is the reason I go to
work every day. It takes a very special
person to register as an organ donor.
Those who support that wish or make
the decision to donate for their loved one
are just as heroic. While their loved one
is giving the gift of life, they are giving
the gift of hope to the over 100,000
individuals and their families waiting for
life-saving transplants. It is a privilege to
serve these families and be a part of an
organization whose mission is to change
and save lives.
How did Western New England support
you to meet your career goals?
Psychology is a very broad field, and I
wanted to break into a very specific area—
Health Psychology. My goal was to bridge
psychology and medicine and somehow
create a career out of it. In my junior year,
I decided to pursue a Bachelor of Science
in Psychology. This path included a more
science-based curriculum to round out
my psychology classes. My advisor and
the psychology faculty helped me to move
mountains to obtain the science credits
necessary by graduation. I could not have
made all of these pieces come together
without their guidance and support.
Erin Carroll ’09
Family Services Coordinator
New England Organ Bank